Help & Support

Technical Support

I Can't Log Into My Account

Please make sure your email address and password are correct.

If you’re still having trouble, please try using the ‘forgot your password’ link underneath the text box where you enter your password. If the problem persists, please get in touch!

I Have Forgotten My Password

If you’ve forgotten your password, click ‘Forgot your password?’ on the login page.

You’ll be asked to enter your email address, to then be sent an email with instructions on how to successfully reset your password.

I Am Having Trouble With Your Website

If you are having trouble with the website, please ensure the browser you are using is up to date. It may be worth deleting your cookies and trying the site again.

If you continue to experience issues, please get in touch with our support team and provide the following:

  • Detailed description of the issue you’re having
  • Which store you are shopping on
  • Screenshots of any error messages you might be experiencing

Security

Identifying Scams And Staying Safe Online

We would like to advise our community and potential customers to be aware of any website or email that fraudulently offers discounts to products and services that uses the Patrick Amadeu Lifestyle Systems brand without permission. 

Purchasing these fraudulent products and services not only compromises your personal information such as your name, credit card information, username and password, but also puts you at risk of incurring further unauthorised charges.

We recommend practicing these steps to help stay safe online:

  • Be skeptical!
  • Inspect website links (URLs) carefully to make sure they’re legitimate and not imposter sites
  • Do not click on links or attachments from senders that you do not recognise
  • Think before you click
  • Protect your computer with a firewall, spam filters, anti-virus and anti-spyware software
  • Install an anti-phishing toolbar in your web browser

Our support team is here to assist with any questions you may have and would be happy to guide you through any purchase. Please contact us for further assistance.

Furthermore, you can help report any scam you come across by going to https://www.scamwatch.gov.au/report-a-scam and you can find further information about online security and phishing attempts here:

https://www.scamwatch.gov.au/types-of-scams/attempts-to-gain-your-personal-information/phishing

https://www.consumer.ftc.gov/articles/0003-phishing

The Patrick Amadeu Lifestyle Systems team