Privacy Policy

EU Resident Privacy Policy

PATRICK AMADEU – LIFESTYLE SYSTEMS PRIVACY STATEMENT

Last Updated: June 02, 2019

Your privacy is as important to us as it is to you! We treat the information you provide us (such as your name or email – aka “Personal Information” as further defined below) with the highest level of integrity and responsibility. This statement describes what we collect, what we do with it and how you can manage it, plus some information about how the site operates and the security safeguards we have in place.

The policies below are applicable to data and information collected through Patrick Amadeu Lifestyle Systems websites (including any versions optimized for viewing on a wireless or tablet device) (“Patrick Amadeu Lifestyle Systems”), all apps published by Patrick Amadeu Lifestyle Systems (“Patrick Amadeu Lifestyle Systems Apps”), all email newsletters published or distributed by Patrick Amadeu Lifestyle Systems, all other interactive features and communications provided by Patrick Amadeu Lifestyle Systems, and to any and all data and information provided by you to Patrick Amadeu Lifestyle Systems and all data and information provided by you, however accessed and/or used, that are operated by us, made available by us, or produced and maintained by Patrick Amadeu Lifestyle Systems (collectively Patrick Amadeu Lifestyle Systems” or “we”, “us”, or “our”).

By using our Patrick Amadeu Lifestyle Systems website, you are accepting the practices described in this Privacy Statement. If you do not agree to the terms of this Privacy Statement, please do not use the Patrick Amadeu Lifestyle Systems website and/or supply us with your Personal Information. We reserve the right to modify or amend the terms of this Privacy Statement from time to time without notice. Your continued use of the Patrick Amadeu Lifestyle Systems website following the posting of changes to these terms will mean you accept those changes. If we intend to apply the modifications or amendments to this Privacy Statement retroactively or to personal information already in our possession, we will provide you with specific notice of the modifications or amendments.

What Information We Collect:

We collect two basic types of information from you in conjunction with your use of the Patrick Amadeu Lifestyle Systems website, personal information and non-personal information. Personal information is information that you may supply to us, as described more fully below, i.e., when you make a purchase, obtain a subscription, complete a survey or participate in a promotion, attend or participate in a program, upload content to a website or app, participate in a community, or provide your e-mail address. Non-personal information includes information that does not personally identify you, but it may include tracking and usage information about your location, demographics, use of the Patrick Amadeu Lifestyle Systems website and use of the internet (“Non-Personal Information”).

In order to provide you with the best customer experience, we occasionally ask you to tell us a little about yourself. The type of personal information we collect when you register on ourPatrick Amadeu Lifestyle Systems website, check out online or pay at the register may include the following (“Personal Information”):

  • Your name, address, telephone number, birthdate, and email address.
  • Credit or debit card information.
  • Loyalty Program Membership number and expiration date.
  • Passwords and usernames associated with our Patrick Amadeu Lifestyle Systems website and/or to authenticate your participation in a program or purchase of goods or services.

 

In addition, when you interact with the Patrick Amadeu Lifestyle Systems website, we may collect certain information that does not identify you individually and to the extent you interact with our websites, interactive communications or apps. Generally, we collect and store the following categories of Non-Personal Information:

  • Non-identifiable demographic data such as age, gender, and five digit zip code.
  • Device information about your computer, browser, mobile device, or other device that you use to access our Patrick Amadeu Lifestyle Systems website. This information may include IP address, geolocation information, unique device identifiers, browser type, browser language, and other transactional information.
  • Analytics and usage information about your use of the Patrick Amadeu Lifestyle Systems website.
  • Additional “traffic data” and log files such as time of visit, date of visit, software crash reports, session identification number, access times, and referring website addresses.
  • Other information regarding your visits to and use of the Patrick Amadeu Lifestyle Systems website that is not Personal Information.

Collection of Your Source IP Address/Location Information

We may collect and store location information about you associated with your account that you volunteer on or on our Patrick Amadeu Lifestyle Systems website to be collected through certain of the Patrick Amadeu Lifestyle Systems website on your device. Except for the collection of your source IP address which may disclose the location of your device at the time you access the Patrick Amadeu Lifestyle Systems website, we do not collect any location information that you do not volunteer or enable. We will delete any location information that you request us to delete.

Collection of Personal Information Through Social Media Platforms or Using Your Social Media Logon

When you interact with any Patrick Amadeu Lifestyle Systems page or account on a social media platform, including, but not limited to, Facebook, Twitter, Google+, Tumblr, LinkedIn, YouTube, Instagram, or Pinterest, we may collect the personal information that you make available to us on that page or account including your account ID or “handle.” However, we will comply with the privacy policies of the corresponding social media platform and we will only collect and store such personal information that we are permitted to collect by these social media platforms. If you publish your social media profile to Patrick Amadeu Lifestyle Systems, we may collect personal information that you make available as part of that profile.

Collection of Information From Other Sources

We also may collect information about you that we may receive from other sources to, among other things, enable us to verify, update information contained in our records and to better customize the Patrick Amadeu Lifestyle Systems website for you. We may also collect Personal Information from credit reporting agencies to, for example, determine your creditworthiness, credit score, and credit usage, in accordance with applicable laws.

Collection of Personal and Non-Personal Information Through Surveys, Sweepstakes and Promotions

From time to time we may provide you with the opportunity to participate in surveys, sweepstakes or other promotions through the Patrick Amadeu Lifestyle Systems website, which might be sponsored or conducted by us or a third party. If you participate, we will request certain Personal Information from you. Participation in these sweepstakes and promotions is completely voluntary and you therefore have a choice whether or not to disclose this Personal Information. The requested Personal Information typically includes contact information. If there is a third party sponsor involved please make sure to review that party’s privacy policy.

Collection of Third Party Personal Information Through Tell-A-Friend Feature

We may from time to time conduct a referral service to introduce people you know to our Patrick Amadeu Lifestyle Systems website. If you choose to use our referral service to tell someone about our Patrick Amadeu Lifestyle Systems website or a discount on the Patrick Amadeu Lifestyle Systems website, we will ask you for your contact’s name and email address. We will automatically send your contact a one-time email inviting him or her to visit our Patrick Amadeu Lifestyle Systems website. We store this information for the purpose of sending this one-time email and tracking the success of our referral program. Your contact may contact us at info@patrickamadeu.com to request that we remove this information from our database.

How We Use Your Information:

You can browse our Websites, download our App, pay without telling us anything personal about yourself. But we need some Personal Information to do many things on our Patrick Amadeu Lifestyle Systems website. For example, we can’t ship your order if we don’t know your address. Your Personal Information also helps us provide personalized support. We use your Personal Information and Non-Personal Information to:

  • Process a purchase made online or with a credit card in store.
  • Process a return or exchange of a previously purchased item.
  • Assist you with questions about products, delivery, billing or other issues.
  • Register you for an account on our Patrick Amadeu Lifestyle Systems website.
  • Facilitate an easier, customized online or in-store experience when you register on our Patrick Amadeu Lifestyle Systems website or give us your preferences.
  • Improve product offerings or services in your area or in-store.
  • Send email receipts, order confirmations and delivery confirmations.
  • Send customized mailings and emails with special offers, information and notices.
  • Provide benefits and content for Loyalty Program members.
  • Enable posting and follow-up of customer comments, reviews and suggestions.
  • Confirm your identity to help prevent fraud or theft.
  • Facilitate your participation in communities, forums, or other areas where you contribute content, reviews, or other feedback.
  • Administer your participation in a contest, sweepstakes, survey, or other event.
  • Evaluate, improve and administer our services, products and programs.
  • Utilize services administered or hosted by one of our contracted service providers or in-store associates.

Use of Your Location Information

Further, we use your location information specifically to:

  • Personalize content on our Patrick Amadeu Lifestyle Systems website, including providing you reports, recommendations and feedback based on your preferences.
  • Optimize or improve our products, services and operations.
  • Detect, investigate, and prevent activities that may violate our policies or be illegal.
  • Perform statistical, demographic, and marketing analyses of users of the Website, App, and interactive communications and their purchasing patterns as well as targeted communication via our mobile devices.

Combination of Your Personal Information

We use the information from our  Patrick Amadeu Lifestyle Systems website or elsewhere in our network website, app, and other interactive features, or in reports and analysis, all of which are owned and operated by Patrick Amadeu Lifestyle Systems, and we may combine information gathered from multiple accounts into a single customer record or analysis or report. We also use and/or combine information that we collect or receive from third party sources to enhance, expand, and check the accuracy of your customer records.

When We Can Share Your Information:

We do not disclose any of your Personal Information collected by us to any companies except (a) to Patrick Amadeu Lifestyle Systems website’s parent, subsidiaries, or related entities as otherwise disclosed in this Privacy Statement. In no event will we sell or rent your Personal Information as part of a customer list or similar transaction. When information is shared with a third party, that party is instructed to use your Personal Information only to the extent necessary to perform their contracted functions. They are instructed to maintain the security of your personal data. We may share your Personal Information with:

  • A delivery service (e.g. UPS, U.S. Postal Service) when a purchase or return is being shipped.
  • A contracted service provider (or an affiliate of a contracted service provider) in the administration or performance of any aspect of our business operation or Patrick Amadeu Lifestyle Systems website (e.g. payment processing).
  • Advertisers or other companies with whom we have a marketing relationship in order to send you information/offers that we believe will be of interest to you.
  • Law enforcement officials or judicial authorities when required of Patrick Amadeu Lifestyle Systems or any of our service providers. This includes: matters involving claims of personal or public safety; in response to a search warrant or other legally valid inquiry or order; a request by an investigative body in the case of a breach of agreement or contravention of law; in litigation involving Patrick Amadeu Lifestyle Systems or a contracted service provider; or as otherwise required by law.
  • Appropriate persons in emergency situations as we determine reasonably necessary to protect and defend our rights or property, you, or any of our other customers, employees, agents, or users.
  • Appropriate persons or entities to assist in debt collection where you owe a debt to us.
  • Appropriate persons or entities in conjunction with fraud protection.

Accessing & Controlling Your Personal Information

Privacy Preferences / Opting Out:

When you register on our Patrick Amadeu Lifestyle Systems website or provide us with your email address, you are automatically opted in to receive marketing emails about our products, services, sales and offers.

You may change your marketing preferences or remove yourself from our mailing lists by clicking on the “unsubscribe” link in the footer of promotional emails, by e-mailing us at info@patrickamadeu.com or by contacting us at: Patrick Amadeu Lifestyle Systems, Customer Service, 10 Hanlon Street, Tanah Merah, QLD, Australia or by phone at +61-448-00-77-99.

Please allow sufficient time for your preferences to be processed. Please note, however, that you generally cannot opt-out of service related announcements, e.g. if our Patrick Amadeu Lifestyle Systems website is temporarily unavailable or if delivery of a product or service is delayed.

Access to Personal Information

You may request access to the Personal Information we have about you. For detailed instructions, please contact us.

Information Sharing Disclosure Requests (California residents)

Australian residents have the right to request one Notice of Information-Sharing Disclosure per year that will identify the third parties with whom Patrick Amadeu Lifestyle Systems or any of our affiliates has shared your Personal Information. You may request the Notice of Information-Sharing Disclosure by writing to us at: Patrick Amadeu Lifestyle Systems, 10 Hanlon Street, Tanah Merah, QLD, 4128, Australia or by e-mailing us at info@patrickamadeu.com. We will respond to your request for a Notice of Information-Sharing Disclosure within 30 days.

Security of Your Personal Information:

We maintain administrative, technical and physical safeguards designed to protect against unauthorized access, use, modification and disclosure of Personal Information in our custody and control. We also are committed to employing reasonable technology and processes in order to protect the security of the Patrick Amadeu Lifestyle Systems. However, even with the best technology, no location is 100% secure. Where possible, we will ask that any third parties to whom we transfer your Personal Information to take comparable steps to protect that security.

Secure Shopping:

When you place orders on or through the Patrick Amadeu Lifestyle Systems Website and App, all of your order information, including your card number and delivery address, is transmitted through the Internet using SSL technology, which encrypts your order information before transmitting it to our secure server. This is designed to prevent someone other than operators of the Patrick Amadeu Lifestyle Systems Website and App from capturing and viewing your Personal Information. If your Web browser or device cannot support this level of security, you will not be able to order products through the Patrick Amadeu Lifestyle Systems Website and App. Nearly all current internet browsers and devices can support a secure connection. Visit your browser or device’s website to download a current version.

Passwords:

To provide you with an increased level of security, online access to your Personal Information is protected with a password that you select. We strongly recommend that you do not disclose your password to anyone. Patrick Amadeu Lifestyle Systems will never ask you for your password in any unsolicited communication (including unsolicited correspondence, such as letters, phone calls or e-mail messages).

Use and Operation of Our Patrick Amadeu Lifestyle Systems Website

Intended Site Use:

The Patrick Amadeu Lifestyle Systems Website and the App and any interactive features are not intended or designed to attract users under the age of 13. We do not collect Personal Information from any person we know to be under the age of 13. If you are under 13, we ask that you not send us any Personal Information.

The Patrick Amadeu Lifestyle Systems Website and the App and any interactive features are intended for users from the United States and those not governed by privacy policies of other countries. Users from the European Union are advised not to disclose Personal Information to Patrick Amadeu Lifestyle Systems. Information sent to us will be housed on servers located in the U.S. states of New Jersey, Pennsylvania and Virginia. Do not send us information unless you consent to the application of U.S law and to the use and disclosure of your information consistent with this Privacy Statement.

Cookies:

The Patrick Amadeu Lifestyle Systems Website and interactive features use cookies so that we (1) know who you are, (2) can access your account information (stored on our computers) in order to deliver products and services, and (3) can personalize the Patrick Amadeu Lifestyle Systems Website according to your preferences. Any pages on the Patrick Amadeu Lifestyle Systems Website where you are prompted to log in or that are customizable require you to accept cookies. Cookies are also required in order for you to add multiple items to your shopping cart before checking out. You may set your Web browser to notify you when you receive a cookie. However, if you do not accept cookies from the Patrick Amadeu Lifestyle Systems Website, you will limit the functionality of the Patrick Amadeu Lifestyle Systems Website.

We also use cookies to improve the performance of our advertising on other websites. Although you may not opt out of receiving online advertisements generally, you may control the collection of data on our Websites that is used for interest-based advertising during your visits to other websites. To opt out of our cookies used for this online advertising served through our service provider, Conversant, click here.

We may use various services of third parties to collect and use anonymous information about your visits to and interactions with the Patrick Amadeu Lifestyle Systems website through the use of technologies such as cookies to personalize advertisements for goods and services. Some of these personalized advertisements will impact your experience on the Patrick Amadeu Lifestyle Systems Website and interactive features. To learn more, or to opt-out of receiving online display advertisements tailored to your interests by our third party partners, visit the Network Advertising Initiative at www.networkadvertising.org/choices.

Tracer Tags:

Patrick Amadeu Lifestyle Systems Website may also use a technology called tracer tags. These may also be referred to as Clear GIFs or Web Beacons. This technology allows us to understand which pages you visit on the Patrick Amadeu Lifestyle Systems Website. These tracer tags are used to help us optimize and tailor the Patrick Amadeu Lifestyle Systems Website for you and future visitors.

Do Not Track:

Your browser or device may include “Do Not Track” functionality. Because a “Do Not Track” compliance protocol has not yet been finalized, Patrick Amadeu Lifestyle Systems website’s information collection and disclosure practices, and the choices that we provide to customers, will continue to operate as described in this Privacy Statement, whether or not a Do Not Track signal is received.

Outside Links:

This Privacy Statement only applies to Patrick Amadeu Lifestyle Systems website. The Patrick Amadeu Lifestyle Systems Website, Patrick Amadeu Lifestyle Systems Apps and v interactive features may include links to the websites of business partners, vendors and advertisers. These other sites and the information you submit to them are outside of our control. These websites may collect information about you and operate according to their own privacy practices, which may differ from those in this Privacy Statement. Consult that website’s privacy policy for more information about their practices and policies.

How Long Do We Keep Your Information?

Following termination or deactivation of your account, Patrick Amadeu Lifestyle Systems, its affiliates, or its service providers may retain Personal Information for a commercially reasonable time for backup, archival, and/or audit purposes. If you have any questions about termination or deactivation of your account, please contact us directly at info@patrickamadeu.com.

Assignment

We may change our ownership or corporate organization while providing the Patrick Amadeu Lifestyle Systems. As a result, please be aware that in such event we may transfer some or all of your information to a company acquiring all or part of our assets or to another company with which we have merged. Under such circumstances we would, to the extent possible, require the acquiring party to follow the practices described in this Privacy Statement, as it may be amended from time to time. Nevertheless, we cannot promise that an acquiring company or the merged company will have the same privacy practices or treat your information the same as described in this Privacy Statement.

Policy Changes and Getting More Information

From time to time, we may modify or amend this Privacy Statement in order to comply with new laws or regulations or to reflect changes in our business practices. Any changes in our policies will be communicated on this page. Changes may be made at any time, without prior notice. However, we may post a notice on or in the relevant Patrick Amadeu Lifestyle Systems or send an email describing any changes.

If you have any questions about our handling of Personal Information, you may e-mail us at: info@patrickamadeu.com, call us on +61-448-00-77-99 or send correspondence to:

Patrick Amadeu Lifestyle Systems, 10 Hanlon Street, Tanah Merah, QLD, 4128, Australia

Copyright © 2019 Patrick Amadeu Lifestyle Systems All rights reserved

PATRICK AMADEU LIFESTYLE SYSTEMS PRIVACY STATEMENT – EU RESIDENTS

This policy is applicable to residents and individuals located in the European Union.

Your privacy is as important to us as it is to you! We treat the information you provide us (such as your name or email – aka “Personal Data” as further defined below) with the highest level of integrity and responsibility. This statement describes what we collect, what we do with it and how you can manage it, plus some information about how the site operates and the security safeguards we have in place.

The policies below are applicable to Personal Data collected through Patrick Amadeu Lifestyle Systems websites (including any versions optimized for viewing on a wireless or tablet device) (“ Patrick Amadeu Lifestyle Systems”), all apps published by Patrick Amadeu Lifestyle Systems (“ Patrick Amadeu Lifestyle Systems Apps”), all email newsletters published or distributed by Patrick Amadeu Lifestyle Systems, all other interactive features and communications provided by Patrick Amadeu Lifestyle Systems, and to any and all Personal Data provided by you to Patrick Amadeu Lifestyle Systems at Patrick Amadeu Lifestyle Systems stores, call centers, events, or promotions, and all Personal Data provided by you or collected through your membership in the Patrick Amadeu Lifestyle Systems Loyalty Program (“Patrick Amadeu Lifestyle Systems Programs”)(collectively, “Patrick Amadeu Lifestyle Systems Outlets”), however accessed and/or used, that are operated by us, made available by us, or produced and maintained by Patrick Amadeu Lifestyle Systems, 10 Hanlon Street, Tanah Merah, QLD, 4128, Australia (collectively “ Patrick Amadeu Lifestyle Systems” or “we”, “us”, or “our”).

By using our Patrick Amadeu Lifestyle Systems, you are accepting the practices described in this Privacy Statement.  If you do not agree to the terms of this Privacy Statement, please do not use the Patrick Amadeu Lifestyle Systems and/or supply us with your Personal Data.  We reserve the right to modify or amend the terms of this Privacy Statement from time to time. We will provide you with specific notice of the modifications or amendments, particularly if we intend to apply the modifications or amendments to this Privacy Statement retroactively or to Personal Data already in our possession. Your continued use of the Patrick Amadeu Lifestyle Systems following the posting of changes to these terms will mean you accept those changes. 

1. WHAT DATA WE COLLECT AND HOW WE USE IT:

You can browse our Websites, download our App, pay with cash at a store, or use certain of our other Patrick Amadeu Lifestyle Systems without telling us anything personal about yourself. But we need some information from you to do many things on or at the Patrick Amadeu Lifestyle Systems. Therefore, we may collect various types of information from you in conjunction with your use of the Patrick Amadeu Lifestyle Systems, including Personal Data.  Personal Data is information that can directly or indirectly identify you.  Such Personal Data is information that you may supply to us, as described more fully below, i.e., when you make a purchase, obtain a subscription, complete a survey or participate in a promotion, attend or participate in a program, register on the Patrick Amadeu Lifestyle Systems, upload content to a website or app, participate in a community, or provide your e-mail address.

In order to provide you with the best customer experience, we occasionally ask you to tell us a little about yourself.

1.1 Registration

The type of Personal Data we may collect when you register on our Patrick Amadeu Lifestyle Systems, check out online or pay at the register may include the following:

  • Your name, address, telephone number, and email address.
  • Passwords and usernames associated with our Patrick Amadeu Lifestyle Systems.

We collect and process this Personal Data to perform administrative services to provide you with the respective underlying services, e.g. faster purchasing process, facilitate an easier, customized online or in-store experience and facilitates your participation in communities, forums, or other areas where you contribute content, reviews, or other feedback.

The legal basis for the processing is the performance of a contract.

We will retain this Personal Data for as long as you use our services, e.g. purchase via our Patrick Amadeu Lifestyle Systems website.

1.2 Loyalty Programs

The type of Personal Data we collect when you subscribe to one of our Patrick Amadeu Lifestyle Systems website as aPatrick Amadeu Lifestyle Systems Loyalty Program member may include the following:

  • Your name, address, telephone number, birthdate, and email address.
  • Loyalty Program Membership number.
  • Passwords and usernames associated with our Patrick Amadeu Lifestyle Systems.

We collect and process this Personal Data to perform administrative services to provide Loyalty Program members with the respective underlying services, e.g. faster purchasing process, facilitate an easier, customized online or in-store experience, with customized mailings and email sand special offers, information and notices.

We will retain this Personal Data for as long as you use our services, e.g. remain a Loyalty Program member.

1.3 Purchases

The type of Personal Data we collect when you check out online or pay at the register on our Patrick Amadeu Lifestyle Systems may include the following:

  • Your name, address, telephone number, and email address.
  • Credit or debit card information.
  • Loyalty Program Membership number.
  • Passwords and usernames associated with our Patrick Amadeu Lifestyle Systems and/or to authenticate your participation in a program or purchase of goods or services.

We collect and process this Personal Data to process a purchase made online or with a credit card in a store, to process a return or exchange a previously purchased item, send email receipts, order confirmations and delivery confirmations.

The legal basis for the processing of this Personal Data is the performance of a contract.

We will retain this Personal Data for three years from the date of your last purchase.

1.4 Websites, apps and interactive communications

When you interact with the Patrick Amadeu Lifestyle Systems, we may collect and process certain data. For the Patrick Amadeu Lifestyle Systems that are our websites, interactive communications, or apps, our servers may automatically keep an activity log of your use of our Patrick Amadeu Lifestyle Systems. Generally, we collect and store the following categories of data that may be considered Personal Data:

  • Demographic data such as age, gender, and five digit zip code.
  • Device information about your computer, browser, mobile device, or other device that you use to access certain of the Patrick Amadeu Lifestyle Systems. This information may include IP address, geolocation information, unique device identifiers, browser type, browser language, and other transactional information.
  • Analytics and usage information about your use of the Patrick Amadeu Lifestyle Systems.
  • Additional “traffic data” and log files such as time of visit, date of visit, software crash reports, session identification number, access times, and referring website addresses.

We collect and process this Personal Data to evaluate, improve and administer our services, products and programs.

The legal basis for the processing of this Personal Data is your consent.

We will retain this Personal Data for as long as you show interest in our services (e.g. by surfing on our website) or until you withdraw your consent.

1.5 Newsletters, Offers and Marketing Communications

We collect your e-mail address when you sign up to receive our news, offers and other marketing communications.

We collect and use that Personal Data to send you Patrick Amadeu Lifestyle Systems

The legal basis for the processing of this Personal Data is your consent. You may withdraw your consent to receive such information, change your marketing preferences, or remove yourself from our mailing lists by clicking on the “unsubscribe” link in the footer of promotional emails, by e-mailing us at info@patrickamadeu.com or by contacting us at: Patrick Amadeu Lifestyle Systems, Customer Service, 10 Hanlon Street, Tanah Merah, QLD, 4128, Australia or by phone at +61 (448) 00-77-99. Please note, however, that you generally cannot opt-out of service related announcements, e.g if delivery of a product or service is delayed.

We will process this Personal Data for as long as you show interest in our services and newsletters or until you withdraw your consent. If you have not shown interest in our services for more than three years, we will delete this Personal Data.

1.6 Collection of Personal Data Through Social Media Platforms or Using Your Social Media Logon

When you interact with any Patrick Amadeu Lifestyle Systems page or account on a social media platform, including, but not limited to, Facebook, Twitter, Google+, Tumblr, LinkedIn, YouTube, Instagram, or Pinterest, we do not collect the Personal Data that you make available to us on that page or account. However, the social media platform or another third-party may collect your Personal Data through plug-in information. You should refer to the privacy policy for the respective social media platform for additional information.

1.7 Customer Service

When you contact our customer service you may provide us with your name, email address, information on your request and optionally with your telephone number.

We collect and process this Personal Data to assist you with questions about products, delivery, billing or other issues.

The legal basis for processing this Personal Data is the performance of a contract or quasi-contract.

We retain this Personal Data for six years.

1.8 Transfer and Combination of Your Personal Data

We use the information from one of thePatrick Amadeu Lifestyle Systems website on or in our network of stores, distribution channels, websites, apps, and other interactive features, or in reports and analysis, all of which are owned and operated by Patrick Amadeu Lifestyle Systems, and we may combine information gathered from multiple accounts into a single customer record or analysis or report. We also use and/or combine information that we collect or receive from third party sources to enhance, expand, and check the accuracy of your customer records. This information is provided to data vendors for the purposes of administering the Loyalty Programs, fulfilling customer orders, and providing customer service.

The basis for the processing of your personal data is the performance of a contract or quasi contract.

2. HOW DO WE SHARE YOUR PERSONAL DATA:

We do not disclose any of your Personal Data collected by us to any companies except (a) to Patrick Amadeu Lifestyle Systems’s parent, subsidiaries, or related entities or (b) as otherwise disclosed in this Privacy Statement. In no event will we sell or rent your Personal Data as part of a customer list or similar transaction. When Personal Data is shared with a third party, that party is instructed to use your Personal Data only to the extent necessary to perform their contracted functions. They are instructed to maintain the security of your Personal Data. Where your Personal Data is transferred to third parties that do not provide for an adequate level of data protection, there are appropriate safeguards in place, namely a combination of standard contractual clauses and Privacy Shield. Please contact info@patrickamadeu.com to obtain copies of these safeguards.

We may share your Personal Data with:

2.1 Our service providers

We share your Personal Data with the following data processors (i.e. service providers that help us to perform the above tasks):

  • A contracted service provider (or an affiliate of a contracted service provider) in the administration or performance of any aspect of our business operation or Patrick Amadeu Lifestyle Systems
  • Advertisers or other companies with whom we have a marketing relationship in order to send you information/offers that we believe will be of interest to you based on your consent.
  • Appropriate persons or entities in conjunction with fraud protection.

2.2 Other Recipients

We share your Personal Data with the following third parties that process your data for their own purposes (i.e. these third parties are not processors; they rather use your Personal Data because they have an own interest). We will inform you about such disclosures in case they are necessary:

  • Payment processors such as PayPal.
  • A delivery service (e.g. UPS, U.S. Postal Service) when a purchase or return is being shipped.
  • Law enforcement or other agencies if we are required to do so by law, or by a warrant, subpoena or court order to disclose your Personal Data, or as otherwise required or admissible (e.g. for claims) by law.
  • A business party in case of transactions of Patrick Amadeu Lifestyle Systems assets, where permitted by law.
  • Appropriate persons in emergency situations as we determine reasonably necessary to protect and defend our rights or property, you, or any of our other customers, employees, agents, or users.
  • Appropriate persons or entities to assist in debt collection where you owe a debt to us.

3. YOUR RIGHTS

If certain requirements are fulfilled, you have the following rights:

  • Obtain from us confirmation as to whether or not we process Personal Data from you and, where that is the case, access to your Personal Data;
  • Rectification of inaccurate Personal Data;
  • Erasure of Personal Data;
  • Objection to the processing of Personal Data;
  • Restriction of processing of Personal Data; and
  • Portability of Personal Data – receive the Personal Data you have provided to us in a structured, commonly used and machine-readable form and transmit those data it to another data controller.

Also, where our processing of your Personal Data is based on your consent, you may withdraw consent at any time for the future. Please note that withdrawing your consent will not affect the lawfulness of the processing before the withdrawal.

To make a Data Subject Rights Request, contact us via:

  • e-mail: info@patrickamadeu.com, or
  • Post: Patrick Amadeu Lifestyle Systems, 10 Tanah Merah, QLD, 4128, Australia

You may lodge a complaint with the competent supervisory authority if you think that the processing of Personal Data by us infringes data protection laws.

For additional information: https://ec.europa.eu/info/law/law-topic/data-protection/reform/rights-citizens_en

3.1 Cookies:

The Patrick Amadeu Lifestyle Systems Websites and interactive features use cookies so that we (1) know who you are and (2) can personalize the Patrick Amadeu Lifestyle Systems Websites according to your preferences.

3.1.1 What are cookies?

Cookies are text files that are downloaded to and stored on your device when you surf the internet (e.g. smartphone or computer), whenever you access a website. Cookies can store a variety of information.

There are basically two types of cookies:

Persistent cookies – these cookies are stored on your device until you delete it or until its lifespan expires.

Session cookies – these cookies are temporary and are deleted once you close your browser.

Cookies help to improve your user experience when using the Patrick Amadeu Lifestyle Systems website by remembering your preferences and providing you with relevant information. You can learn more about cookies at www.allaboutcookies.org and www.youronlinechoices.eu.

3.1.2 Categories of cookies

Strictly Necessary means the cookies are essential for the provision of the site and any requested services, e.g. purchases, but do not perform any additional or secondary function. If these cookies are enabled, not all functions are available and your website experience might be impaired.

Performance Cookies are those that provide statistical information on site usage, i.e. web analytics.

Functionality Cookies These cookies allow the provision of better functionality and personalization, as they store your preferences. If you enable these cookies, some or all of these functions may not work properly.

Patrick Amadeu Lifestyle Systems uses the following functional cookies:

PROVIDERCOOKIE NAME
Salesforce – Session IdJSESSIONID
Order Groove – Session Idog_session_id
Google Analytics_ga

Targeting/Advertising Cookies are used to create profiles or personalize content, e.g. advertisement based on your interests.

3.1.3 How do we use cookies?

Any pages on the Patrick Amadeu Lifestyle Systems Websites where you are prompted to log in or that are customizable require you to accept cookies. Cookies are also required in order for you to add multiple items to your shopping cart before checking out. You may set your Web browser to notify you when you receive a cookie. However, if you do not accept cookies from the Patrick Amadeu Lifestyle Systems Websites, you will limit the functionality of the Patrick Amadeu Lifestyle Systems Websites.

We may use various services of third parties to collect and use anonymous information about your visits to and interactions with the Patrick Amadeu Lifestyle Systems Outlets through the use of technologies such as cookies to tailor advertisements for goods and services. Some of these advertisements will impact your experience on the Patrick Amadeu Lifestyle Systems Websites and interactive features. To learn more, or to withdraw consent for receiving online display advertisements tailored to your interests by our third party partners, visit the Network Advertising Initiative at www.networkadvertising.org/choices.

Outside Links:

This Privacy Statement only applies to Patrick Amadeu Lifestyle Systems website. The Patrick Amadeu Lifestyle Systems Website, App and interactive features may include links to the websites of business partners, vendors and advertisers. These other sites and the information you submit to them are outside of our control. These websites may collect Personal Data about you and operate according to their own privacy practices, which may differ from those in this Privacy Statement. Consult that website’s privacy policy for more information about their practices and policies.

3.1.4 Collection of Your Source IP Address/Location Data

We may collect and store location data about you associated with your account on or at a Patrick Amadeu Lifestyle Systems website or enable to be collected through certain of the Patrick Amadeu Lifestyle Systems website and app on your device.

We collect and process this Personal Data to improve product offerings or services in your area or in-store. Further, we use your location data specifically to:

  • Personalize content on or in the Patrick Amadeu Lifestyle Systems website, including providing you reports, recommendations and feedback based on your preferences.
  • Optimize or improve our products, services and operations.
  • Perform statistical, demographic, and marketing analyses of users of the Website, App, and interactive communications and their purchasing patterns as well as targeted communication via our mobile devices.

The legal basis for the processing of this Personal Data is your consent.

We will retain this Personal Data for as long as you show interest in our services (e.g. by visiting our stores or using our apps) or until you withdraw your consent.

3.1.5 Google Analytics

We use Google Analytics, which is a web analytics service from Google Inc. Google Analytics drops a cookie on your device to recognize you on an anonymous basis, once you return to a specific website. Google uses the information received from the cookie to store a profile of the pages you have accessed within a session.

You may refuse the collection of your data by this cookie by downloading and installing the following browser plug-in: https://tools.google.com/dlpage/gaoptout?hl=en

Further information on this cookie is available under https://policies.google.com/privacy?hl=en.

ASSIGNMENT

We may change our ownership or corporate organization while providing the Patrick Amadeu Lifestyle Systems website. We may also sell certain assets associated with the Patrick Amadeu Lifestyle Systems website. As a result, please be aware that in such event we may transfer some or all of your Personal Data to a company acquiring all or part of our assets or to another company with which we have merged. Under such circumstances we would, to the extent possible, require the acquiring party to follow the practices described in this Privacy Statement, as it may be amended from time to time. Nevertheless, we cannot promise that an acquiring company or the merged company will have the same privacy practices or treat your Personal Data the same as described in this Privacy Statement.

POLICY CHANGES AND GETTING MORE INFORMATION; OUR LOCAL REPRESENTATIVE IN EUROPE

From time to time, we may modify or amend this Privacy Statement in order to comply with new laws or regulations or to reflect changes in our business practices. Any changes in our policies will be communicated on this page. We may also post a notice on or in the relevant Patrick Amadeu Lifestyle Systems website or send an email describing any changes.

If you have any questions about our handling of Personal Information, you may e-mail us at: info@patrickamadeu.com or send correspondence to:

Patrick Amadeu Lifestyle Systems
Customer Service
10 Hanlon Street
Tanah Merah, QLD, 4128, Australia

Copyright © 2019 Patrick Amadeu Lifestyle Systems – All rights reserved

Privacy Preferences
When you visit our website, it may store information through your browser from specific services, usually in form of cookies. Here you can change your privacy preferences. Please note that blocking some types of cookies may impact your experience on our website and the services we offer.